환불 정책

Refunds on Skincare & Haircare:

Due to the nature of our skincare and haircare products all sales are final - we do not offer refunds.

Refunds on Clearance Items:

All sales of clearance items are final; refunds are not available.

Damaged & Lost Items:

Dedicated to Your Satisfaction - At Cushy Scents, customer satisfaction is a top priority. If you receive a damaged item, please reach out to us at info@cushyscentslondon.com with your order number, description, and a photo of the damage. Our team will promptly resolve the issue for you.

We take great care in checking and securely wrapping each order before it leaves our premises. However, we cannot be responsible for lost or stolen items.

If you have any concerns or questions, don't hesitate to contact us. Our team will respond within 1-2 business days. We hope you love our products as much as we do.

Thank you for your understanding.